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Compare HughesNet to StarBand

SatelliteInternet.net is not affiliated with StarBand and is operated by SatelliteStar, a HughesNet authorized retailer.

StarBand

Launched in 2000, StarBand is a satellite broadband Internet service that is available to both residents and small businesses in the continental United States and several other western hemisphere countries. The company was the first to market two-way satellite Internet service for home residents as a faster alternative to dial-up, particularly for rural customers.

Starting StarBand service

  • Serviceability based on zip code.
  • Customers may be subject to credit verification.
  • Resident must be within 50 miles of a Spacenet Installation Facility.
  • A certified StarBand installer must install the system per the FCC.
  • Nonstandard installations may require additional charges and fees.
  • 24 month contract required for StarBundle service.

Equipment

  • Dish, roof/wall mount, feed arm, modem, and crossover cables included.
  • Standard equipment pricing is set at market retail and does not include installation, sales tax, and shipping.
  • 15 minute customer orientation of the StarBand system is included with installation.

Plans & Pricing

StarBand offers 3 services: Nova 500, Nova 1000, and Nova 1500. They have download speeds of 512 Kbps, 1 Mbps, and 1.5 Mbps, respectively. The higher the plan, the higher the price.

  • There is a minimum bundle fee each month.
  • $0 equipment and installation costs is valid after $150 main-in rebate. Rebate form must be completed by the customer within 30 days of service activation. This may be a limited time promotion.
  • There is an early termination fee for cancelled service.

Additional services

  • Email accounts
  • Spam and Virus filtering

Customer service

  • Online support available 24/7
  • Sales support via phone available Mon-Fri, 9am-5pm
  • Technical support via phone available Mon-Fri, 9am-8pm and Sat-Sun 9am-5pm

HughesNet

HughesNet has over 40 years of experience and $1 billion invested in satellite communication technology. The service is available in the contiguous 48 states, anywhere with a clear view of the southern sky, and it provides a reliable, faster alternative to dial-up.

Starting HughesNet service

  • Serviceability based on address.
  • Customers may be subject to credit verification.
  • A certified HughesNet installer must install the system per FCC requirements.
  • Standard installation is FREE. Nonstandard installations may require additional charges and fees.
  • All plans require a 24-month commitment.

Equipment

  • Dish, roof/wall mount, feed arm, modem, and crossover cables included.
  • Customers can choose to lease or purchase equipment.
  • The professional installer will ensure that all equipment and service is fully functional before leaving.
  • HughesNet is compatible with Windows Vista, 7, and 8 as well as with Mac OS 10.7 (Lion), 10.8 (Mountain Lion), and 10.9 (Mavericks).

Plans & Pricing

  • HughesNet offers four competitively priced plans ranging from the Choice plan to the Max plan, with download speeds of 5 Mbps to 15 Mbps, respectively.
  • Customers can purchase equipment instead of leasing it from HughesNet.
  • Customers can lease equipment for a monthly fee.
  • Monthly Data Allowances are as follows: 55GB, 60GB, 65GB, and 70GB per plan, respectively.
  • There is an early termination fee, but credit is applied for returned equipment.

Additional services

  • Email accounts
  • Spam and Virus filtering
  • PC Essentials offered FREE for 30 days. After that, it’s $3.95 a month.
  • Express repair: Express Repair – Basic and Express Repair – Premium services are offered for additional cost per month.

Customer service

  • Online Knowledge Base support available 24/7. Chat and email support also available online.
  • Sales support via phone available 24/7.
  • Technical support via phone available 24/7.

Sources and Research
Information collected on 12/23/13 from http://www.starband.com and http://www.hughesnet.com.