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HughesNet Frequently Asked Questions

What is being charged today?

If you Lease the equipment, the credit or debit card you've provided will be charged the total cost of the upfront fee, the first monthly service fee, and the first monthly lease fee, minus any promotional offers. If you also selected Voice, you will be charged for the HughesNet Voice equipment and first monthly service fee minus the promotional offer that will also be applied. State and local taxes are not included in your fees today. Applicable taxes will be charged on the day of installation.

If you Purchase the equipment, the credit or debit card you've provided will be charged the total cost of the equipment, installation fees, and first monthly service fee, minus any promotional offers. If you also selected Voice, you will be charged for the HughesNet Voice equipment and first monthly service fee minus the promotional offer that will also be applied. State and local taxes are not included in your fees today. Applicable taxes will be charged on the day of installation.

Will I see charges on my first month's bill or on the day of activation?

Because you are paying at time of order placement, the only charges you will see on the first bill will be fees for state and local taxes.

Will I receive any credits on my first bill?

Applicable credits will be deducted from the amount charged at the time of order, so you will not see any additional credits on your first bill unless you have modified the order with Hughes and removed any premium services or downgraded the service plan.

What charges will I see on my second bill?

You will be charged your second month of HughesNet Internet service, fees for any optional services you have on your account (i.e., Express Repair or PC System Essentials), state and local taxes, and the $9.99 equipment lease fee if you are leasing equipment. If you have HughesNet Voice service too, you'll now see credit for the fees already paid when you placed your order, a credit for the promotional offer for your first month of phone service (as applicable), the second month's service fee plus a credit for the promotional offer (as applicable), and taxes for the phone service.

What if I cancel before installation?

If your order is canceled before installation, please allow up to 7 business days to receive the refund to your credit card from the date your order is canceled.

Whom should I call if I cancel my order and don't receive credit within 7 business days of cancellation?

Contact your credit card company first. If the credit card company states that they have not received a credit request from Hughes, call Hughes Billing Support at 866-347-3292.

I need to modify or cancel my order; how do I do that?

Please call Preinstallation Support at 866-774-6580.

Whom do I contact to check the status of my order?

Visit orderstatus.HughesNet.com.

Does HughesNet have an Early Termination Fee?

Early Termination: Purchase Option (Equipment and standard installation purchased upfront)

If you cancel your order before installation, you will be refunded the amount that was collected at time of order.

If you cancel after activation but before the end of your 24-month term commitment, you will be charged a Service Termination Fee of up to $400. The exact amount of the Service Termination Fee will be $400 for the first ninety (90) days after activation of the HughesNet Service. Thereafter, the amount will decrease by $15 per month for each month of active Service.

Early Termination: Lease Option

If you cancel your order before installation, you will be refunded the amount that was collected at time of order.

If you cancel after activation but before the end of your 24-month term commitment, you will be charged a Service Termination Fee of up to $400. The exact amount of the Service Termination Fee will be $400 for the first ninety (90) days after activation of the HughesNet Service. Thereafter, the amount will decrease by $15 per month for each month of active Service.

Further, you must return your HughesNet modem, power supply, and radio within 45 days of cancellation date or be charged a $300 Unreturned Equipment Fee ($100 for the modem and power supply and $200 for the radio transmitter).

I changed to a less expensive plan/removed an optional service prior to installation. Will I get a refund on my credit/debit card?

No. The price difference shall be issued as a credit on your account to be applied against your next bill.

Will I be charged for Express Repair, ZoneAlarm, or PC Systems Essentials at time of order?

No. When the first month's service is free, say, for Express Repair, the amount charged at the time of order will exclude that first month's service charge.

Can I get my charges summarized in writing' How do I get that?

It is essential that you provide a valid email address so that an order confirmation ' listing the individual charges and promotional credits at the time of order ' can be emailed to you. If you don't have a home email address because you don't have Internet service yet, please provide us with a valid work email address or a family member's email address so that you can receive the email confirmation. The email is usually sent within a few minutes of placing your order, and we are unable to re-generate that email for you at a later date.

What happens if I modify my order and want to add an option, upgrade to a higher service plan, or want to change the order from a Lease upfront equipment option to a Purchase upfront equipment option?

Additional charges from the order modification will be applied to your HughesNet account and will be billed on your first bill after activation.

What happens if I modify my order and want to remove an option, downgrade my service plan, or change the order from a Purchase upfront equipment option to a Lease upfront equipment option before installation/activation?

A credit will be applied to your HughesNet account upon service activation. That account credit will then be applied against your future bill(s).

I don't want a credit to be applied to my HughesNet account and would prefer that the difference be applied to my credit card. Can I just cancel my existing order and have you create a new order?

Yes, we can cancel your existing order and create a new one; however, since it may take up to 7 days to receive a credit, please realize that you may end up having two order charges temporarily applied to your credit card at the same time. Please call Preinstallation Support at 866-774-6580 with any questions.

I am an existing customer. Does my credit/debit card get charged upfront for an equipment or service plan upgrade at time of upgrade?

No. Since you are an existing customer, charges will be posted to your credit/debit card on your monthly anniversary billing date.